Help With Ordering
Help With Ordering
Where Do I Deliver to?
Friday/ Saturday Delivery: Sugar Grove, Aurora, North Aurora, Batavia
Tuesday Delivery: Geneva, St. Charles, West Chicago, Winfield
If your town is not listed above and you would like to order email me at sugargrovesourdough@gmail.com to see if I can accommodate your order!
Visit the home page for information on when to order
Using Zelle
Zelle is the ONLY form of payment I accept in order to eliminate credit card and order platform fees
Step 1: Sign into your online banking account
Navigating your online banking is easier on a computer, however you can also use your phone
Step 2: Click on "send money with Zelle"
This option may appear on your home screen, or you can go under "pay and transfer" and then navigate to "send money with Zelle"
Step 3: You should see a notification at the "Activity" section, click on "Activity"
The request will be from Sugar Grove Sourdough or Ella Kuffel
Step 4: Click on the request
Step 5: Confirm that the items listed in the "Memo" are the items that you ordered
If an item that you ordered is not listed, it has already sold out. You should have received an email that I could not fulfill all, or some of your order
Step 5: Accept Zelle request (Zelle will ask you multiple times to accept)
What to expect when receiving your delivery order
I can not provide an estimated delivery time, I will start delivering orders at 7am on your delivery date
Once all orders are delivered I will send an email to everyone stating that all orders have been fulfilled
I will knock on your door and leave your order outside your front door unless you tell me a different location (you can leave notes in the "order comments" section of your order form